Vision

Building trust, cultivating relationships, and resolving disputes.

Mission

To be a trusted government resource benefiting all Californians, enriching relations between new motor vehicle dealers and manufacturers and delivering fair resolutions for consumers.

Values

• Collaboration
• Efficiency
• Equity
• Integrity
• Transparency

Land Acknowledgment

We acknowledge that the land we now call California is the ancestral lands of the over 109 Nations, Tribes, and Peoples, along with over 60 non-federally recognized tribes located throughout the state. The Indigenous Peoples of this area have a deep, reciprocal relationship with the land as its original stewards. Their ways, methods, and traditions contribute to California’s rich biodiversity and impact the transportation network for the state. Our transportation network not only connects us to families, friends, work, and leisure, it connects us to our past and future. We acknowledge that our nation and economy were created using the labor of enslaved African and Indigenous peoples, and the labor of many immigrants which enrich our communities.

We know this statement is only meaningful when coupled with actionable steps and sustained commitment. As such, we embrace our past, and commit to ongoing collective learning, fostering authentic relationships, and practicing inclusiveness and equity for everyone who calls this state home.